(FAQ)
(FAQ)
Frequently asked questions.
And their answers.
How long does Intenso-International GmbH grant warranty?
Intenso-International GmbH grants a warranty period of 24 months on all products. The basis for this is the purchase date of the original purchase transaction.
Back up your data regularly and on several storage media!
Incorrect use of storage media can lead to data errors. It is therefore important to back up valuable information on several data carriers. Never back up your data on just one data carrier.
What is the content of product liability?
Intenso-International GmbH only accepts liability within the framework of the Product Liability Act. No liability can be accepted for your personal data.
How can the data on the storage medium be recovered?
The company Intenso-International GmbH is not specialized in data recovery and therefore cannot offer this service. Nor can any recommendations be made for specialist companies in this field. To do this, please contact a data recovery agency or a local specialist dealer.
Where can I find a driver for the purchased product?
No additional drivers are required for the use of storage media from Intenso-International GmbH. These are already implemented in the respective operating systems or the operating system’s own drivers are used for this purpose. Please make sure that all updates published for your operating system are installed on your computer.
What information is required when contacting Intenso-International GmbH support?
The following information is always required when contacting Intenso Support:
– Exact product designation (type, capacity, color, etc.)
– Detailed error description
– Specification of the operating system used (for storage media)
Where can I obtain operating instructions for the product I have purchased?
Operating instructions can be downloaded here on our homepage. If operating instructions are required for a product that has already been discontinued, they can be requested by e-mail from our support team.
How and where can I complain about a defective product?
In principle, you have the option of returning the goods via the retailer from whom you purchased them. This approach might even have the following advantages:
1. in the case of warranty replacement via your specialist dealer (including many online stores), you often do not incur any shipping costs (in the case of direct complaint processing via Intenso as the manufacturer, the goods must be shipped “free domicile”)
2. you can often obtain a replacement product directly from your local specialist dealer, provided the product is in stock there. The processing time at Intenso is currently approx. 2 weeks
Of course, you also have the option of complaining about the defective goods through us as the manufacturer. To do so, please contact our RMA department via this homepage under “Support” => “Complaints” => “Private customer/business customer”.
How should the storage medium be correctly disconnected from the PC?
Please wait until all processes have finished before disconnecting the USB stick from the PC or another device. If the USB flash drive is removed during a write process, this can lead to data loss. To disconnect, click on the “Safely remove hardware” icon at the bottom right of the taskbar. Select the appropriate drive and wait until the computer has written all the data to the USB stick.
What are the system requirements for using storage media?
Microsoft Windows XP / Vista / 7 / 8 / 8.1 / 10 (may vary depending on product)
Mac OS 10.6 or higher
Linux 2.4.X or higher
Interface USB 2.0 (downward compatible)
Interface USB 3.0 (backwards compatible): Your computer must have 3.0-capable hardware to be able to use the full speed of USB 3.0 sticks. These also work on USB 2.0 connections, but then “only” have USB 2.0 speed according to the connection.
Where can spare parts for products be purchased?
To obtain spare parts, please fill out the online RMA form on this homepage under Support => Complaint => Private customer. Please understand that not every spare part can be provided at short notice, as they are often only available in production quantities.
Which file formats can be processed?
A distinction must be made here as to whether it is a simple digital photo frame or a media photo frame.
Photo frame:
Photo: JPEG
Media photo frame:
Photo: JPEG
Music: MP3 | WMA
Video: MPEG-4 | M-JEPG | AVI
How high is the power consumption with USB 2.0 and USB 3.0?
The power consumption is 5 volts – 500 mA under USB 2.0 and up to 900 mA under USB 3.0.
How do you connect hard disks to the PC correctly?
The connector of an external hard disk is designed so that you can only plug it into the USB port of a computer in one direction.
With some 2.5″ USB 2.0 hard disks, it may be necessary to connect both USB ports of the Y-USB cable to the computer to ensure sufficient power supply to the hard disk.
The external hard disk indicates that the hard disk is working properly by the integrated LED lighting up or flashing.
Are the storage media compatible?
In principle, external Intenso hard disks or USB sticks can also be connected to a TV, receiver or similar device. device can also be used. Please ask the support team of your TV/receiver manufacturer what requirements a storage medium must meet in order to be used with it.
How are old electrical appliances disposed of?
Appliances labeled as electrical appliances are subject to the European Directive 2012/19/EC. All waste electrical and electronic equipment must be disposed of separately from household waste via the designated government agencies. By disposing of old electrical appliances properly, you can prevent damage to the environment.
How can you recognize the operating system used?
You can find information about the version of your operating system in the control panel of your PC. Select the menu item “Hardware”. You will find the necessary information in the first window.
Why is the displayed capacity of the USB flash drive lower than stated on the packaging?
Due to fixed standards for mass storage media such as hard disks, flash cards and USB flash drives, the system reserves a certain area for drive information and file allocation tables (MFT – Master FileTable). This is normally around 3-10%, depending on the type and size.
The MFT is important for file identification, among other things. The specification of the storage capacity of a flash storage medium is analogous to the capacity specification for hard disks and is subject to the guidelines of the SI (International System of Units). This system does not measure according to the binary system, in which 1024 MB are converted to 1 GB. The SI standard measures in powers of 1000, for example 1000 megabytes equals 1 gigabyte. This different calculation results in a difference in the capacity information.
To check the storage space on your USB flash memory, please proceed as follows:
Open the menu item “My Computer ” ? Open the menu for the Intenso USB flash memory with the right mouse button and then click on Properties with the left mouse button.
Why is the USB flash drive not working or why is the LED not lit?
Try plugging the USB flash memory into a different USB port.
If you have connected the flash memory via a USB hub, please check whether the USB hub is connected to the electrical power source. If you have a USB hub without an external power source, this could be a possible source of error.
To check the functionality of the USB flash memory, connect the memory stick to another PC. This allows you to determine the functionality and identify possible compatibility problems.
Does the USB flash drive support the UStandard?
The U3 standard is not supported by Intenso USB sticks
How can I remove write protection from a USB flash drive?
If your storage medium was accidentally removed from the PC during reading or writing and without “Safely remove hardware”, it is often write-protected to protect the data on it.
Intenso-International GmbH cannot provide a tool for removing the write protection. However, you can find tips and tricks on the Internet in various forums to remove the write protection.
Why is it not possible to copy music files via the backup function of the iMobile Line / iMobile Line Pro?
The current iMobile Line app only allows the backup function to copy photos. For example, to copy music files via the app, you must first open the files via the Explorer, select them via File selection in the top right-hand corner and copy them using the tool key in the top left-hand corner. The app then switches to the iMobile Line directory. You can then create a folder there or insert the file directly.
Apple (MAC OS)
My USB flash memory is not working
If a USB device does not work, first make sure that all USB cables and power cables are plugged in correctly. Make sure that you have installed all the software supplied with the device. You may be able to download the software from the manufacturer’s website.
If the device does not have a power cable and is connected to another USB device that also does not have a power cable, try connecting the device directly to your computer or to a USB device with a power cable. You may also need to remove and reconnect the other device if it no longer responds.
Message that there is not enough power available
Mac OS generates this message when
– a device attempts to draw too much power via the USB bus.
– one or more devices connected to a hub require more than the available energy.
– you have forgotten to connect a device with its own power supply (such as a printer or floppy disk drive) to the mains.
What should be done in such a case? If you are using a USB device with its own power supply, make sure that the device is correctly connected to the power supply. Otherwise, try connecting the device directly to your iMac or to a port on a hub with its own power supply. If you connect a USB device to a hub with its own power supply, make sure that the hub is connected to the power supply.
Message that there is not enough power available for all functions
The Mac OS generates this message when some, but not all, of the device’s functions can be provided with the available power.
What should be done in such a case? Check whether the USB device has its own power cable. If this is the case, connect it to a power socket. Otherwise, connect the cable for the USB device directly to your iMac or a free port of a hub with its own power supply. If you connect a USB device to a hub with its own power supply, make sure that the hub is connected to the mains.
Message that no driver was found
The Mac OS generates this message if the iMac could not find a driver for the USB device just connected in the system folder. If this message appears, you may have forgotten to install the software associated with the device, or you may have placed the device driver (the software that allows the iMac to recognize and communicate with the USB device) in the wrong location in your system folder.
What should be done in such a case? Reinstall the software driver from the CD-ROM that you received with the product or download and install the driver from the manufacturer’s website or FTP site.
What is the difference between SD, SDHC and SDXC memory cards?
SD = [Secure Digital]
– Standard for storage capacities up to 2 GB (file system: FAT 16)
– Can be used in SD- and SDHC-compatible devices
– Support for CPRM [Copy Rights Protection]
SDHC [Secure Digital High-Capacity]
– Standard for storage capacities from 4 GB (file system: FAT 32)
– Can only be used in SDHC-compatible devices
– Support for CPRM [Copy Rights Protection]
SDXC [Secure Digital Extreme-Capacity]
– Standard for storage capacities from 64 GB (file system: exFAT)
– Can only be used in SDXC-compatible devices
– Support for CPRM [Copy Rights Protection]
Why is the memory card not recognized by the camera, smartphone, etc.?
There may be an incompatibility between the Windows file system and the system on your camera / smartphone, etc. You must format the USB flash memory in the camera and not via the computer. Formatting on the computer has no effect on the USB flash memory, apart from the need to format it again in the camera. Please note that formatting will delete all images or other data and information that you have saved on the card.
Why is the displayed capacity of the memory card lower than stated on the packaging?
Due to fixed standards for mass storage media such as hard disks, flash cards and USB flash drives, the system reserves a certain area for drive information and file allocation tables (MFT – Master FileTable). This is normally around 3-10%, depending on the type and size.
The MFT is important for file identification, among other things. The specification of the storage capacity of a flash storage medium is analogous to the capacity specification for hard disks and is subject to the guidelines of the SI (International System of Units). This system does not measure according to the binary system, in which 1024 MB are converted to 1 GB. The SI standard measures in powers of 1000, for example 1000 megabytes equals 1 gigabyte. This different calculation results in a difference in the capacity information.
To check the storage space on your USB flash memory, please proceed as follows:
Open the menu item “My Computer ” ? Open the menu for the Intenso USB flash memory with the right mouse button and then click on Properties with the left mouse button.
How can I remove write protection from the memory card?
Check that the safety slider on the top left of your memory card (not for micro SD cards) is in the upper position. If necessary, slide it upwards from below.
If your storage medium was accidentally removed from the PC during reading or writing and without “Safely remove hardware”, it is often write-protected to protect the data on it.
Intenso-International GmbH cannot provide a tool for removing the write protection. However, you can find tips and tricks on the Internet in various forums on how to remove the write protection.
How can you recognize the operating system used?
You can find information about the version of your operating system in the control panel of your PC. Select the menu item “Hardware”. You will find the necessary information in the first window.
Why is the displayed capacity of the hard disk lower than stated on the packaging?
The specification of the storage capacity of a hard disk is subject to the guidelines of the SI (International System of Units). Unlike Windows, this system does not measure according to the binary system, in which 1024 kilobytes are converted to 1 megabyte. The SI standard measures in 1,000 powers, according to which 1,000 kilobytes result in 1 megabyte. This different calculation results in a difference in the capacity information under Windows.
Why is the hard drive not working or why is the LED not lit?
If available, connect both connections of the supplied Y-USB cable to ensure a sufficient power supply. For external 3.5″ hard disks, please check that the supplied power adapter is correctly connected to the socket and hard disk and that you have pressed the On/Off switch on the hard disk.
To rule out a defective USB slot as a source of error, plug the external hard disk into another USB port. If this procedure is unsuccessful, please check the functionality of the external hard disk on another PC. If the external hard disk works on this other PC, there is a configuration or hardware problem on the first PC. In this case, please download all updates for your operating system and check whether a firmware update is available for your mainboard.
If the external hard disk does not work on the second computer either, there is most likely a defect in the external hard disk. In this case, please contact your dealer and make a complaint.
If you have connected the external hard disk via a USB hub, please always check that the USB hub is correctly connected to the power supply unit to ensure a proper power supply.
Why does the hard disk report insufficient storage space even though there is still space available?
To ensure the greatest possible compatibility, Intenso storage media are formatted with the Fat32 file system on delivery. This file system allows the copying or moving of individual files with a size of up to 4 GB. In order to copy or move larger files, the storage medium must, for example, have a can be reformatted to the NTFS file system. Please note that all stored data will be deleted during this process.
Why does the PC no longer recognize the hard disk after it has been connected to a television, receiver, etc.?
Televisions, receivers or similar devices often use their own file system when a USB storage medium is connected. In this case, the storage medium is formatted by the corresponding device. If you now want to use the hard disk on a PC, the PC often does not recognize the special file system of the TV, receiver or similar device. The hard disk must therefore be reformatted (e.g. Fat32 or NTFS) in order to be able to use it on the PC. Please note that all stored data will be deleted during this process.
Why is the hard disk displayed in the device manager and still not recognized?
Please check whether there is a drive (storage medium) in the Windows disk management that is not mapped. You can call up data carrier management as follows:
– Hold down the Windows key and then briefly press the E key to open the “Computer/Explorer” window.
– Click on “Computer/This PC” in the left half of the window once with the right mouse button
– Click on “Manage” with the left mouse button
– Click on “Data storage” in the left half of the window and then on “Disk management” with the left mouse button
If you find a drive that is not assigned here, you can assign a drive letter to the drive by clicking on it with the right mouse button.
Can I format my hard disk to a different file system and how does this work?
Hard disks from Intenso-International GmbH are formatted in the FAT32 file system on delivery in order to achieve the highest possible compatibility between the respective areas of application. Formatting in other file systems is generally possible. This can be done via the disk management or the hard disk utility and depends on the operating system used.
How can the TRIM function be activated and what is the function behind it?
The TRIM function or the TRIM command can be used to prevent a loss of performance on SSDs. SSDs from Intenso International are generally TRIM-capable. A tool to activate a TRIM command is not available from Intenso. However, various tools are available for download on the Internet.
Does the flash of the SSD use TLC or MLC technology?
SSDs in the HIGH series use TLC technology (3-bit memory cells). The SSDs in the TOP series, on the other hand, use MLC technology (2-bit memory cells).
Why does my operating system hang after installing the SSD?
In progress
Why is the new SSD not recognized by the PC?
Internal SSDs from Intenso International GmbH are not formatted on delivery and must first be initialized or formatted via the data carrier management of the operating system used.
Why is the battery capacity of the power bank apparently lower than stated?
Please note that when charging a device with a power bank, around 30% of the total capacity is consumed by the charging process alone. This is due, for example, to the loss of power from circuit heat and voltage conversion.
Is it possible to charge and discharge the power bank at the same time?
S-Series power banks can also be used to charge a connected device at the same time during the charging process. However, this affects the charging speeds of both devices and can lead to increased heat development. This should therefore be avoided.
What is the minimum current draw required to charge a device with the power bank?
To charge a device using a power bank, it should have a current consumption of at least 100 mA.
What can the power bank be charged with?
The power bank can be charged with a standard USB port of a computer or a USB power supply unit using the USB cable included in the scope of delivery.
Is it permitted to carry the power bank on air travel?
Many airlines allow you to carry a power bank with a capacity of up to 100 Wh. However, we always recommend prior consultation with the airline.
How often can a device be charged with the power bank?
How often a device can be charged with a power bank depends on the battery used in the device. Please note that when charging a device with a power bank, around 30% of the total capacity is consumed by the charging process alone. This is due, for example, to the loss of power from circuit heat and voltage conversion.
How long does it take until the power bank is fully charged again?
The charging process and the current charging status are indicated by the LED status lights. When the power bank is fully charged, the LED status lights illuminate continuously. The charging time required for the power bank depends on the selected charging source and its output power (e.g. 5V 2.1A).
Why is the green LED on the wireless charger flashing instead of being constantly lit?
Please check whether your device can be charged wirelessly and whether it supports the Qi standard. Make sure that there is no foreign object between your device and the wireless charger. Please note that sleeves should not be thicker than 5mm and must not contain metal or magnets. The smartphone must be positioned so that the receiver is centered on the wireless charger.
Why can’t a device be charged via the Wireless Charger?
To be able to charge a device wirelessly, the device must support the Qi standard. You can find out from the manufacturer of the device whether your device supports this standard, or you can refer to the operating instructions for your device.
Is my device compatible with the Wireless Charger?
All devices that support the official Qi standard can be charged wirelessly with the Wireless Charger from Intenso. You can find out from the manufacturer of the device whether your device supports this standard, or you can refer to the operating instructions for your device.
How long does it take to charge a device with the Wireless Charger?
The duration of charging depends on various factors. Among other things, the battery size, the power supply unit used and the use of the device during the charging process can significantly affect the duration of the charging process.
Why can it take longer to charge a device with the Wireless Charger?
The wireless chargers from Intenso charge your device with a maximum of 10 watts of power. Smartphones are supplied with various power supply units. Standard power supply units charge your phone with an output of between 5 and 10 watts, fast chargers with an output of up to 18 watts. Depending on the usual power supply unit, the smartphone may therefore take longer or faster to charge. The power supply is always negotiated between the devices, so charging too quickly is generally not possible.
Can I leave a device in the case/mobile phone pocket if I want to charge it with the wireless charger?
The charging process with the Wireless Charger is not affected by plastic covers with a thickness of up to 5 mm.
Why can’t I charge my iPhone from the 11 or 12 series with the Wireless Charger?
Please use the mains adapter supplied with the Wireless Charger or alternatively a quick-charging mains adapter (9V) to achieve optimum charging results. A standard 5V power supply or a PC USB port are not sufficient for these smartphones.
How can you determine the charge status of MP3 players with an integrated battery?
If the device is connected to a computer, you can “eject” the device via the taskbar at the bottom right. Do not disconnect the device from the PC after ejecting it.
As soon as the eject process is complete, the player display shows the current charge status. When the player is fully charged, the color of the charging bar changes to green. Exception: The Music Dancer must be charged until the LED no longer lights up.
As soon as you switch the player on, the battery is powered and the display in the top right-hand corner automatically switches to yellow, as power has already been consumed.
Can a rechargeable battery in the Music Walker be charged via the USB port?
It is not possible to charge rechargeable batteries via the Music Walker’s USB port. The USB port is only designed for data transfer.
Where can I get a new battery for my MP3 player?
The battery of the MP3 player cannot be replaced as it is permanently installed. Please note that opening the housing of the MP3 player voids the warranty.
Why is the MP3 player not recognized or displayed as a drive when connected to the PC?
When the MP3 player is connected, it is displayed as a removable disk in the drive overview. The prerequisite for this is that all published updates for the operating system you are using are installed on your computer. If your MP3 player has no internal memory, please check whether a micro SD card is inserted. If a card is already inserted but no drive is displayed, please check whether the card is recognized by a card reader.
Why are my music files not playing?
The MP3 player can only play .mp3 and .wma files. Check whether your music files have been converted to one of these formats. If this is not the case, convert the music files using a conversion tool. Various tools are available for download on the Internet for this purpose. Please ensure that you comply with the legal copyright regulations.
Why does the MP3 player not respond to inputs despite the display?
Wait until the battery of the MP3 player is fully discharged and the device has switched off. Then reconnect the player to the USB port of your computer to charge it fully. Then check the function of the MP3 player again and reset the device to the factory settings using the menu control. Please note that all stored data will be deleted. Remove any inserted micro SD card from the device beforehand.
Why is my MP3 player so quiet? How can I increase the volume during playback?
In accordance with legal regulations, MP3 players have a protection function against playing music that is too loud.
If you increase the volume with the “+” button, you will hear a beep from a factory-set volume level. You must now press the Play/Pause button directly and then press the volume “+” button again directly to reach the desired volume level. If the button sequence is not executed quickly enough, a multiple beep sounds. In this case, simply repeat the process and shorten the time between the individual entries.
Why are my Audible/iTunes files not playing?
MP3 players from Intenso-International GmbH can only play the .mp3 and .wma file formats.
Can I play music or audio books with DRM protection?
DRM (Digital Rights Management) technology protects and helps file authors to secure their property. It is therefore not possible to play music or audio books on Intenso MP3 players.
Why is my data not sorted alphabetically?
Files are played in the order in which they are recorded on the storage medium.
An example: You have one hundred files, then you delete file no. 50. Now you save another file with the number 101. If you use this card in the MP3 player, the files are played back as follows: …no. 47; No. 48; No. 49; No. 101; No. 51; No. 52…
The background to the matter is as follows:
In Windows, for example, you have a sort function that sorts the view of the window. However, this is not a sorting on the memory, but only a sorting of the view itself. This sorting is only performed by Windows.
The memory itself does not have this option. The storage medium fills the empty space of the deleted file with a new file and then overwrites the empty position on the storage medium. To execute a correct representation of the FAT (File Allocate Table).
If this did not happen, after a while the controller would no longer be able to tell where which file is located and would no longer be able to display it correctly.
The data is read out sequentially, i.e. in order. This results in the behavior you describe.
Where can I get a new battery for my MP3 video player?
The battery of the MP3 video player cannot be replaced as it is permanently installed. Please note that opening the housing of the MP3 video player voids the warranty.
Why is the MP3 video player not recognized or displayed as a drive when connected to the PC?
When the MP3 video player is connected, it is displayed as a removable disk in the drive overview. The prerequisite for this is that all published updates for the operating system you are using are installed on your computer. If your MP3 player has no internal memory, please check whether a micro SD card is inserted. If a card is already inserted but no drive is displayed, please check whether the card is recognized by a card reader.
Why is it not possible to play music files with the MP3 video player?
The MP3 video player can only play .mp3 and .wma files. Check whether your music files have been converted to one of these formats. If this is not the case, convert the music files using a conversion tool. Various tools are available for download on the Internet for this purpose. Please ensure that you comply with the legal copyright regulations.
Why is the MP3 video player so quiet? How can the volume be increased during playback?
In accordance with legal regulations, MP3 video players have a protection function against playing music that is too loud.
If you increase the volume with the “+” button, a warning message appears from a factory-set volume level. You must now press the “M” button directly and then the volume “+” button again directly to reach the desired volume level. If the key sequence is not executed quickly enough, the display switches back. In this case, simply repeat the process and shorten the time between the individual entries.
Why does the display of the MP3 video player no longer respond despite being displayed?
Wait until the battery of the MP3 video player is fully discharged and the device has switched off. Then reconnect the player to the USB port of your computer to charge it fully. Then check the function of the MP3 video player again and reset the device to the factory settings using the menu control. Please note that all stored data will be deleted. Remove any inserted micro SD card from the device beforehand.
Why are my Audible / iTunes files not playing?
MP3 players from Intenso-International GmbH can only play the .mp3 and .wma file formats.
Can I play music or audio books with DRM protection?
DRM (Digital Rights Management) technology protects and helps file authors to secure their property. It is therefore not possible to play music or audio books on Intenso MP3 players.
Why is my data not sorted alphabetically?
Files are played in the order in which they are recorded on the storage medium.
An example: You have one hundred files, then you delete file no. 50. Now you save another file with the number 101. If you use this card in the MP3 player, the files are played back as follows: …no. 47; No. 48; No. 49; No. 101; No. 51; No. 52…
The background to the matter is as follows:
In Windows, for example, you have a sort function that sorts the view of the window. However, this is not a sorting on the memory, but only a sorting of the view itself. This sorting is only performed by Windows.
The memory itself does not have this option. The storage medium fills the empty space of the deleted file with a new file and then overwrites the empty position on the storage medium. To execute a correct representation of the FAT (File Allocate Table).
If this did not happen, after a while the controller would no longer be able to tell where which file is located and would no longer be able to display it correctly.
The data is read out sequentially, i.e. in order. This results in the behavior you describe.
Which file formats can the digital picture frames process?
A distinction must be made here between a simple digital picture frame and a media picture frame.
Photo frame:
Photo: JPEG
Media photo frame:
Photo: JPEG
Music: MP3 | WMA
Video: MPEG-4 | M-JEPG | AVI
Are there any restrictions on the use of storage media (USB sticks, SD cards)?
There are currently no restrictions on the use of storage media. However, it is important that the storage medium used must be formatted in the FAT32 file system in order to be read by the digital picture frame.
Why does the digital picture frame not play back the files on the storage medium?
Please note that only storage media formatted in Fat32 can be read by the digital picture frame and the files must have the corresponding file format.
Why can’t the digital picture frame be switched on?
Check whether the mains adapter included in the scope of delivery is defective or have it checked by a specialist electrical retailer.
Why is playback always interrupted for a particular image?
If images are edited with an image editing program, it is possible that the image editing program has changed the metadata. Due to the large number of different digital cameras, it can also happen that the frame cannot process the metadata written by the camera. Please check this by opening an image with Windows Paint and saving it again. Windows Paint simplifies the meta data of the image. Please check the modified image again on your frame.
Why are pictures stored upright displayed horizontally or why does the digital picture frame not remember the rotation?
Pictures are not automatically rotated by the digital picture frame. Please rotate the images e.g. in the Windows photo viewer and save them again as JPG. If you only rotate images in the Windows display, they will not be saved rotated. Windows only “remembers” how the images should be displayed. However, this is not passed on to the digital picture frame.
Why does the digital picture frame keep switching off after approx. 4 hours?
Please deactivate Eco Mode in the setup settings of your digital picture frame and check the function again. Eco mode causes the picture frame to switch off automatically after 4 hours.
Is there a firmware update for the digital picture frame?
If firmware updates for digital picture frames are developed and released for publication, you will find them here on our homepage under Downloads.
Is it possible to reset the digital picture frame?
The digital picture frame can only be reset using the “Factory settings” function in the “Setup settings”.
If the digital picture frame can no longer be switched on or no longer has a display, a reset is also not possible.
Why are the files not sorted alphabetically?
Image files are played in the order in which they are recorded on the storage medium.
An example: You have one hundred images, then you delete image no. 50. Now you save another image with the number 101. If you insert this card into the digital picture frame, the pictures are displayed as follows: …no. 47; No. 48; No. 49; No. 101; No. 51; No. 52…
The background to the matter is as follows:
In Windows, for example, you have a sort function that sorts the view of the window. However, this is not a sorting on the memory, but only a sorting of the view itself. This sorting is only performed by Windows.
The memory itself does not have this option. The storage medium fills the empty space of the deleted file with a new file and then overwrites the empty position on the storage medium. To execute a correct representation of the FAT (File Allocate Table).
If this did not happen, after a while the controller would no longer be able to tell where which file is located and would no longer be able to display it correctly.
The data is read out sequentially, i.e. in order. This results in the behavior you describe.
Why are videos not played on the digital picture frame?
When converting the video files, make sure that the following settings are made:
Container: AVI
Codec: Xvid
Soundtrack: mp3
Resolution:
Picture frame under 10″ size: 640 x 480 (4:3) | 480p (16:9)
Picture frame from 10″ size: 720 x 480
How do I get a new remote control, a new stand or a new mains adapter for my digital picture frame?
To receive a new remote control, mains adapter, stand or outdoor sensor, please fill out the online RMA form on this homepage under Support => Complaint => Private customer.
Why can I only use 700 MB of my CD’s storage capacity instead of the specified 800 MB?
The production of blank CDs is prescribed by compliance with the Orange Book standard. These specifications ensure that CD blanks are produced according to absolutely identical specifications and are therefore compatible with all burners and players. However, this standard only allows a maximum capacity of 700 MB. With our 800 MB CD-R, we are going beyond the norm to meet consumer demand for more capacity. Compared to the 700 MB CD-R, the data gaps are smaller on this blank and the edge area is burnable beyond the standardized limit thanks to its optimized structure.
In order to achieve broad compatibility with all burners and players, a standard CD-R is simulated to the hardware when the blank is read. Therefore, only around 700 MB capacity is displayed. However, if overburning is activated by the burning software, up to 800 MB can be burned onto the blank, depending on the type of burner.
As you can see, there are clear differences in the structure of the 700 MB and 800 MB blanks.
For the reasons mentioned above, all current 800 MB blanks show a capacity of around 700 MB, although they can be written to with up to 800 MB.
Why can’t the CD blanks be burned or played back?
It is possible that the “ATIP” of the blank is not integrated in the software of the burner. This ATIP ensures that the blanks are burned correctly. If the ATIP is not entered, this can lead to incorrect detection and/or incorrect firing results.
The manufacturers of the individual burners therefore regularly offer firmware updates for the burners they produce. Please check whether there is a firmware update for your CD burner. This burner update can be found on the website of the burner manufacturer.
What does the RW symbol on the DVD+R blanks mean?
When manufacturing DVD blanks, we must adhere strictly to the license specifications of the DVD forums. By strictly adhering to these specifications, we can guarantee the best quality and maximum compatibility with all hardware devices.
So that the consumer can immediately recognize DVD blanks that have been produced according to these specifications, the packaging of the DVDs is provided with uniform logos depending on the format. For DVD+R and DVD+RW, this is the logo you specified with the letters RW. As this logo is binding for us as the licensee, we have no further influence on it.
The technical properties of the media are indicated by our product designation. A DVD+R is of course only written to once. The DVD+RW can be written to multiple times.
Why can’t the DVD blanks be burned or played back?
It is possible that the “MID” of the blank is not integrated in the software of the burner. This MID ensures that the blanks are burned correctly. If the MID is not entered, this can lead to incorrect detection and/or incorrect firing results.
The manufacturers of the individual burners therefore regularly offer firmware updates for the burners they produce. Please check whether there is a firmware update for your DVD burner. This burner update can be found on the burner manufacturer’s website.
Why are there now 120 minutes and no longer 240 minutes available on the blanks?
A DVD burner or recorder can record images and sound for different lengths of time depending on the mode set. In Standard Play mode (SP), 120 minutes of picture and sound can be recorded. If Long Play mode (LP) is selected, up to 240 minutes of video and audio can be recorded.
Some DVD recorders also offer additional modes with different recording times. However, it should be noted that any mode that goes beyond the long play mode will result in a loss of picture and sound quality due to the high level of data compression.
When changing our CD and DVD range, we therefore decided to specify the number of minutes according to the current standard, i.e. 120 minutes. However, the capacity remains the same, namely 4.7GB. Depending on the compression mode, you can record 120 minutes, 240 minutes (long play mode) or more.
The files copied from the SD card to the Memory 2 Move Pro show a size of 0 KB?
Please format your Memory 2 Move Pro to the exFat file system via the disk management of the operating system you are using. Please note that formatting your Memory 2 Move Pro will delete all data still stored on it. If possible, we recommend temporarily storing this data on another storage medium.
Can the Memory 2 Move / Memory 2 Move Pro also be formatted in a different file system?
The Memory 2 Move / Memory 2 Move Pro can also be reformatted to other file systems via USB connection. The functions of the Memory 2 Move module remain unaffected by this.
How can a forgotten password be reset?
You have the option of performing a reset on your Memory 2 Move / Memory 2 Move Pro. To do this, briefly press a thin object into the reset opening on the front of the Memory 2 Move. This must be switched on. The M2M then restarts and all settings are reset to the factory settings. The passwords (W-LAN: intenso1) and for the user (admin and corresponding password: 00000) are reset to the factory settings. Your data stored on the hard disk will not be lost.
Why is the Memory 2 Move / Memory 2 Move Pro not recognized when connected to the PC via USB?
Please note that the hard disk must be switched off when using the Memory 2 Move via the USB port.
Is it possible to be connected to the Memory 2 Move / Memory 2 Move Pro and access the Internet at the same time?
This function can be implemented via the bridge function of the Memory 2 Move. To do this, log in to the Memory 2 Move user interface, select Network and select Internet access under Network settings. Available networks are searched for and listed. Select your preferred network and enter the corresponding password if necessary. Confirm the entry with the “Save” button.
Where can I alternatively get the files on the mini CD included in the scope of delivery?
All files on the CD can be found on this homepage under Support => Downloads. Select “WiFi storage media” under Product group and “2.5” Memory 2 Move USB 3.0″ under Product.
Why doesn’t the Memory 2 Move Pro read the memory cards in use?
To transfer memory cards from an SD card to the Memory 2 Move Pro, the Memory 2 Move Pro must be equipped with firmware version 2.000.042 or higher. To check the installed firmware version of the Memory 2 Move Pro, please log in to the Memory 2 Move Pro user interface and check the installed firmware version under “System” and then “About”.
If an older firmware version (e.g. 2.000.030) is still displayed here, the latest firmware can be requested by sending an email to support@intenso-international.de. We will then be happy to send you the latest firmware version with installation instructions.
Why are the files on the Memory 2 Move / Memory 2 Move Pro not displayed in the app?
It is possible that the file format is not natively supported by the device you are using and therefore cannot be displayed by the app.
How can data be copied or moved from and to Memory 2 Move / Memory 2 Move Pro?
To copy or move files via the app (alternatively via your web browser with the IP address 10.10.10.254), you must first call up the files via Files/Folders, select them and copy them using the tool key in the top right-hand corner. Then switch to the corresponding storage medium at the bottom left of the app and paste the file into the desired folder using the tool key (Paste).
Does a reset on the Memory 2 Move / Memory 2 Move Pro delete the data on the hard disk?
If there is a remainder on the Memory 2 Move / Memory 2 Move Pro, only the module is reset. This does not affect the data on the hard disk.
Can data be copied or moved directly from one connected storage medium to another connected storage medium via the Memory 2 Move Max?
Direct copying from one storage medium to another is not possible with the Memory 2 Move Max. Here you must first temporarily save the data from the storage medium to the device you are using to access the Memory 2 Move Max. You can then transfer the data to the other connected storage medium.
Is a firmware update available for the Memory 2 Move / Memory 2 Move Pro or the Memory 2 Move Max?
If a firmware update is developed and released for publication, we will make it available for download here on our homepage under “Downloads”.
Why can’t I delete data from my Apple device using the Memory 2 Move / Memory 2 Move Pro / Memory 2 Move Max app?
On iOS, the app is not given permission to delete files. Unfortunately, Intenso has no influence on this.
Why is it not possible to play content from iTunes with the Memory 2 Move / Memory 2 Move Pro / Memory 2 Move Max app?
Unfortunately, iTunes content can only be played via iTunes. The app does not receive any authorization from iOS. Unfortunately, Intenso has no influence on this.